Job Summary

We are seeking a detail-oriented Bilingual (Spanish/English) Order Processor to accurately process customer orders, support sales operations, and provide excellent service to English- and Spanish-speaking customers. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly across departments and with customers.

Key Responsibilities

Process customer orders accurately and efficiently in the order management system
Communicate with customers in English and Spanish via phone, email, and written correspondence
Verify pricing, product availability, shipping details, and payment information
Coordinate with Sales, Warehouse, and Logistics teams to ensure timely order fulfillment
Resolve order discrepancies, backorders, returns, and customer inquiries
Maintain accurate customer and order records
Generate order confirmations, invoices, and shipping documentation
Follow company procedures and quality standards
Provide general administrative support as needed

Required Qualifications

Fluent in both English and Spanish (verbal and written)
High school diploma or equivalent
1-3 years of experience in order processing, customer service, or administrative support
Strong data entry skills and attention to detail
Proficiency with Microsoft Office (Excel, Outlook, Word)
Ability to multitask and meet deadlines in a fast-paced environment
Excellent organizational and communication skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.